The online system is now limited to new work permits


The much-vaunted online work permit system is partially offline again after launching less than six months ago, acting labor commissioner Michelle McLean said last month.

As of December 15, the online system, which was rolled out in July, stopped accepting renewals and only accepts new work permit applications.

“Originally, the online work permit system was developed to accommodate new work permit applications, but due to the Covid-19 lockdown in July 2021, the decision was made to use the system for other types of work permit applications,” Ms McLean said. in a report. “However, due to technical and human resource issues experienced by the Department of Labor and Workforce Development and the Department of Immigration, it has been decided to temporarily only accept new applications for work permit online, as this approach will significantly reduce the waiting time.”

The Acting Commissioner added that her department was working closely with the Department of Information Technology to ensure that applications for other types of work permits are available on the government website for employers and employees can print and fill them out. Paper forms are available at

The statement did not say whether renewal requests already submitted would still be processed, and Ms McLean did not immediately respond to an email and phone message left by the Beacon this week.


She advised new online work permit applicants to print out a copy of the system’s ‘dashboard’, which lists the submitted work permit application, and bring it to the ministry when making the required payment of $50. .

To avoid any delays, applicants are encouraged to contact 468-4707 or 468-4708 to schedule an appointment to pay the $50 processing fee.

However, payments can be made with or without an appointment, she said. For people without an appointment, payments must be made by check to the order of the general accountant. She noted that a drop box has been set up on the first floor of the department to submit checks and a receipt will be available for collection within 48 hours of submission.

To go out

Prime Minister Andrew Fahie said at the July launch that the system – first tested in early 2019 – had come at “a crucial moment”.

“With investment in technology infrastructure and the legislation required to enable it, public services in many areas, not just work permits, can continue to work remotely, effectively meeting the needs of the public while reducing the risks caused by the pandemic,” he said.

By using the online system, he said, employers and employees would be able to track the progress of applications on the new platform, which would also notify users that they are missing any necessary supporting documents. to advance their candidacy.

Employers can also now access a 28-page user manual explaining how to create an account, log in and submit documents.


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