Quarterdeck’s move to e-learning pays off in pandemic time


(From left to right): the Quarterdeck team made up of director and training manager Alan Aucoin; director of operations Kris Northfield; and General Manager Laura Bouttell

The Harrogate-based company, which offers leadership and people management programs, said when the pandemic hit it realized it needed to quickly move from in-person training to online training . The group said it quickly developed a user-friendly library of its own tailor-made learning management system software to deliver the training.

Since last fall, the Quarterdeck team has written, recorded and edited nearly 40 video courses and over 120 lessons. It is currently adding around two new courses each month and responding to customer requests for tailor-made content. The company said its ability to track and organize learning for clients has also proven to be a key benefit.

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Laura Bouttell, Managing Director of Quarterdeck, said: “Like many businesses that previously relied on face-to-face contact with customers, we had to rethink our offering after the first foreclosure.

“We quickly developed a new product, Quarterdeck Online, which exceeded our expectations. In the third quarter of 2020 it was performing strong as, after recovering from the initial shock of the pandemic, a growing number of companies recognized the need for strong leadership skills while trying to make sense of the teams. working remotely.

“Covid has, of course, had a profound impact on the way we live and work. As many companies see the cost savings and employee lifestyle benefits associated with working from home or continuous hybrid, the need to communicate a common vision and a strong cultural message has also become a priority.

“Our Inspirational Leadership Program (ILP) was designed to do just that – it provides practical ways of problem solving, focusing on developing participants’ practical skills and helping them change patterns of behavior. “

Quarterdeck said his ILP training was developed to improve productivity in both sales and operations, increasing team loyalty and ensuring everyone works together for success.

Personalized coaching includes a 360-degree assessment to help participants identify areas where they are strong and where they need to develop further.

Every, a Leeds-based provider of compliance and human resources management solutions for the education sector, was one of the companies that turned to Quarterdeck Online. His team watched over 350 videos and benefited from a free live coaching session for 10 employees as part of a three-month program.

Everyone’s talented partner Sarah Wood said, “Quarterdeck Online has been such a fantastic solution, especially in these very strange times with face-to-face development and training sessions temporarily interrupted.

“We were able to quickly adapt and use professional coaching from Quarterdeck and easily integrate video learning into our teams. This service is definitely not your typical e-learning checkbox solution, it is much more.

“It’s accessible and quality tailored coaching that has a real impact. The personalized service that accompanies the video content is also superb. I highly recommend it.”

Ms Bouttell added: “Fortunately, our experienced trainers have been able to develop online programs that have proven to be as effective as our face-to-face sessions in achieving real results for the participants.

“We are already seeing companies nominating multiple members of their teams and recommending us to other companies because they see that our online options really work, saving both time and money.

“We believe that good leadership has a ripple effect: you take care of your people and your people take care of your business. We are so confident in our products that we offer a full money back guarantee, but despite having thousands of users, we have never been asked for a refund based on the quality of our training.


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