Launched a new online system for the continued provision of free PPE to continue protecting our workforce and communities


A new online platform for ordering personal protective equipment (EAR) In England was launched.

The new system relies on user feedback to improve the experience of those using the site.

There is an ongoing migration period from the old system to the new platform, and from April 4, 2022, all customers will automatically be redirected to the new EAR portal of the previous site. The new platform will be managed by NHS Supply Chain.

During the soft launch of the new portal, the department conducted a survey and received 446 responses. Overall, 96% of respondents said they were “very satisfied” (76%) or “satisfied” (20%) with the new website. Additionally, 97% said they were either “very confident” (85%) or “confident” (12%) when using the new platform.

the EAR the portal will serve a range of healthcare, care and public sector providers, including general practitioners, adult social services, dentists, orthodontists, community pharmacies, optometrists, social care providers for children, drug and alcohol services, other government departments, local authorities, independent sector providers who carry out NHS work, and more. This will cover millions of employees, patients, customers and service users in England.

Last month it was announced that following public consultation, NHS trusts, primary care providers and adult social care providers will continue to receive COVID-19 EAR free until March 31, 2023 or until Infection Prevention and Control (IPC) the guidance is removed or significantly changed. This is to ensure staff and their patients are protected as we learn to live with COVID-19.

The new platform cements the department’s commitment to continuous improvement of this essential service, including considerations around product offerings and who is eligible to use it.

Some of the key benefits of the new platform are a more user-friendly site that makes it easier to place orders, view order limits and track deliveries, and, where applicable, the ability to react and mitigate evolving situations and potential future health. seizures.

Eligible users have been notified by email of their transfer to the new platform and communication will continue over the coming weeks.

Those with questions regarding the migration can contact the customer services team on 0800 876 6802, which is available from 7am to 7pm, 7 days a week. Users can also ask questions directly through the new platform.


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