Kenya: city at risk of losing millions of dollars in revenue due to online system failure



Nairobi’s online payment system is still down, two weeks after it crashed, preventing residents from accessing city hall services.

The failure of the NCCG electronic payment portal means the county government is at risk of losing millions of shillings in revenue.

The portal is used to pay for individual business permits, fire inspection certificates, property rates, and health and food handling certificates.

Other services include parking payments, betting control permit verification, liquor permit verification, ad verification, electronic construction verification.


Food handlers and other customers were turned away and asked to wait for the site to be restored.

“We will come back soon. Sorry for the inconvenience but we are currently carrying out maintenance work”, indicates a message from the town hall.

“If you need it, you can always contact us, otherwise we’ll be back online shortly.”

Restaurants and liquor stores have been hit the hardest, as applications and renewals of health and food handling certificates and liquor permits are made on a regular basis.

“I tried to apply for the certificate online, but the website has been down for weeks. So I decided to go to the town hall annex to be turned away after learning that I had to wait for the website to work again, ”said a food handler in the city.

Last year, the town hall began issuing digital certificates to food handlers in an attempt to speed up their processing.

Then-health official Mohamed Sahal said digitizing the process aimed to cut payment, testing and certification times for food handlers by 50%, with lab results being submitted online for approval and subsequent issuance of certificates.

With the system now down, the autonomous revenue of the administration headed by Ann Kananu is expected to take a hit, barely a month before the end of the fiscal year on June 30.



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