Revenue was forced to extend its payment and tax filing deadline until 6 p.m. on Wednesday after its online services, known as ROS, failed on Tuesday after heavy traffic.
ROS was inaccessible for most of the day on Tuesday, with about 3,000 to 4,000 tax returns filed per hour.
“These volumes caused intermittent downtime for some of those using the ROS system and, while it was still possible to file returns, the volume of submissions was lower than expected,” the collector said in a statement. press release Tuesday afternoon.
âThe Revenue tech team took a long time to completely refresh the system, causing the ROS system to be unavailable for some time this afternoon.
âThe ROS system is back up and running and Revenue’s technical team will keep the system and its performance under constant review.
âRevenue recognizes the hardship these issues have caused for taxpayers and officials and has announced an extension to the deadline until 6 p.m. tomorrow, November 13, 2019.
“Revenue apologizes for the inconvenience caused,” said a statement without specifying the problem that caused the outage.
The problem arose on the busiest tax day of the year for self-assessed income taxpayers and the self-employed. While October 31 is the deadline for filing paper returns by taxpayers, they are now in the minority. Most self-assessed taxpayers file their return online, where they have an extended deadline until November 12.
According to a tax advisor, the majority of taxpayers file their return on the deadline day because they are raising money to pay their tax bill or making a final pension contribution before the deadline.
âEveryone is filing online now and the system should be able to handle it,â the advisor said, adding that Revenue did not report the issues until it issued its press release just before 3:30 pm.
If the tax administration had not offered an amnesty, many taxpayers who were unable to file today would have been subject to a 5% surcharge. âIf you think of someone who has a large tax bill, a 5% surcharge is a lot,â the tax advisor said.