GAO will review functional issues with the new online Thrift Savings Plan system

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Two weeks ago, U.S. Representative Abigail Spanberger led a multi-member effort urging the U.S. Government Accountability Office to review reported functional issues with the new online Thrift Savings Plan system.

This week, the bureau agreed to conduct “a comprehensive review of the new system,” according to a press release.

Spanberger is leading the effort with Representative Eleanor Holmes Norton of Washington, D.C. after current and retired federal employees in Virginia contacted Spanberger about issues accessing online accounts, account balances, missing information or incomplete and customer service wait times of several hours.

The office responded with a letter to Spanberger, according to the press release, that “it will review the planning, contracting, and implementation of the new system, as well as oversight by the Federal Retirement Thrift Investment Board.” . The bureau plans to begin the review in November.

“All Virginians — and Americans across the country — who have dedicated their careers to public service deserve direct access to their retirement accounts,” Spanberger said in the press release. “Since the launch of the new TSP system, my team and I have heard from many Virginia federal employees and retirees about personal issues they are having with the system. I hope the impending review of these outstanding issues will be good news for dedicated public servants who are struggling, and I look forward to monitoring the agency’s progress and findings.

The office thanked Spanberger for his request and said reviewing concerns about the new online system “is within his purview,” according to A. Nicole Clowers, director general of congressional relations for the US Government Accountability Office. “If a problem arises during this coordination, we will consult with you regarding its resolution.”


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